If your email was not processed by the rule as expected, you can use
Log Level to generate debug log like this:
Disclaimer and S/MIME Manager ->
Journal;Full Debug Log and click
Change Log Level;Installation path\log folder very soon.Important
Please be reminded to change the log level back to “Only Error Log” after troubleshooting, otherwise the log file size will be large.
If there is no log files in log folder, you can verify the Disclaimer and S/MIME Plugin installation.
When you install Disclaimer and S/MIME Plugin on Exchange Server or IIS SMTP Service, please make sure you are using “ Domain Administrator\Local Administrator” to run the installer.
To verify Disclaimer and S/MIME Transport Agent status, you can open Exchange Management Shell and input:
Get-TransportAgent
press enter
Check if there is
EA Smime Agent installed and enabled in output.
If there is no
EA Smime Agent found, you can re-run installer directly (do not uninstall) to fix this issue.
You can also contact support @emailarchitect .net for assistance.
To verify Disclaimer and S/MIME SMTP event sink, you can open DOS prompt, and change directory to
EA Disclaimer and S/MIME installation path\installer and input:
cscript smtpregex.vbs /enum
Press enter.
Check if there is
EA Smime Sink installed and enabled in output.
If there is no
EA Smime Sink found, you can re-run installer directly (do not uninstall) to fix this issue.
You can also contact support @emailarchitect .net for assistance.
See Also
Email Disclaimer
Digital Signature
Email Encryption
Appendix - Set up DomainKeys/DKIM
Appendix - Set up SPF record in DNS server
Online Tutorials:
Add Disclaimer or Signature with Embedded Images in Exchange Server 2007/2010/2013/2016/2019 - Tutorial
Add Digital Signature (S/MIME) to Email in Exchange Server 2007/2010/2013/2016/2019 - Tutorial
Encrypt Email (S/MIME) in Exchange Server 2007/2010/2013/2016/2019 - Tutorial
Add Disclaimer or Signature with Embedded Images in IIS SMTP Service and Exchange Server 2003 - Tutorial
Add Digital Signature (S/MIME) to Email in IIS SMTP Service and Exchange Server 2003 - Tutorial
Encrypt Email (S/MIME) in IIS SMTP Service and Exchange Server 2003 - Tutorial