cgayton
  • cgayton
  • 53% (Neutral)
  • Newbie Topic Starter
12 years ago
Hello,
We may have something wrong somewhere, but can't find it.
We have a domain (say domainA.com), in which we have the users (configured as local in EA)
We have a subdomain (mail.domainA.com) configured as remote/remote host in EA pointing to domainA.com

Everything works fine (external receive, external delivery).
But for an obscure reason, when userOne@domainA.com sends an email to userTwo@domainA.com, it doesn't work, returning the following error : 501 local user must be authenticated at first.

What are we missing ?
TIA
Christian
ivan
  • ivan
  • 100% (Exalted)
  • Administration
12 years ago

Hello,
We may have something wrong somewhere, but can't find it.
We have a domain (say domainA.com), in which we have the users (configured as local in EA)
We have a subdomain (mail.domainA.com) configured as remote/remote host in EA pointing to domainA.com

Everything works fine (external receive, external delivery).
But for an obscure reason, when userOne@domainA.com sends an email to userTwo@domainA.com, it doesn't work, returning the following error : 501 local user must be authenticated at first.

What are we missing ?
TIA
Christian

cgayton wrote:



That is because you set "local user MUST do authentication" checked in Anti-Spam Service or User General Setting->"Prevent to fake this user in MAIL FROM" checked.

In this case, when you use local user as sender in your email, please set user authentication in your email client or email tool.
Or you can have "local user MUST do authentication" unchecked in Anti-Spam Service or User General Setting->"Prevent to fake this user in MAIL FROM" unchecked.
cgayton
  • cgayton
  • 53% (Neutral)
  • Newbie Topic Starter
12 years ago
Hello,

Thanks for your response.

It work but this solves problem partially. Now the mails send from the same domain arrive in the junk mail box ?!

Are we missed something ?
ivan
  • ivan
  • 100% (Exalted)
  • Administration
12 years ago

Hello,

Thanks for your response.

It work but this solves problem partially. Now the mails send from the same domain arrive in the junk mail box ?!

Are we missed something ?

cgayton wrote:



How do you send the email? by email tools or email client?
cgayton
  • cgayton
  • 53% (Neutral)
  • Newbie Topic Starter
12 years ago

Hello,

Thanks for your response.

It work but this solves problem partially. Now the mails send from the same domain arrive in the junk mail box ?!

Are we missed something ?

ivan wrote:



How do you send the email? by email tools or email client?

cgayton wrote:



By email client (like Outlook)
ivan
  • ivan
  • 100% (Exalted)
  • Administration
12 years ago

Hello,

Thanks for your response.

It work but this solves problem partially. Now the mails send from the same domain arrive in the junk mail box ?!

Are we missed something ?

cgayton wrote:



How do you send the email? by email tools or email client?

ivan wrote:



By email client (like Outlook)

cgayton wrote:



Please set SMTP authentication in outlook, then everything will be ok.

Input friendly display name.
Input your email address (user@domain).
Select POP3 or IMAP4 server as incoming server type and input server name or IP address for both incoming and outgoing servers.
Input your email address (user@domain) as the account name and input password.



After adding this account, select this account and click "Properties"->"Servers". Tick "my server requires authentication" and click "Ok".

or


After adding this account, select this account and click Change->"More settings"->"Outgoing Server". Tick "my server requires authentication" and click "Ok".
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